RUCKUS Rewards - Terms & Conditions


NOT OPEN TO THE GENERAL PUBLIC. VOID WHERE PROHIBITED.

If enrolling Company in the Program, the undersigned represents and warrants they have the full authority to execute this Agreement on behalf of Company and to bind the Company to the terms and conditions herein.


A. General

  1. These Terms and Conditions relate to the Ruckus Rewards Program (“Program”) sponsored by Ruckus Wireless LLC (“Ruckus”).  Ruckus means the Ruckus entity with whom Partner has a valid resale agreement.  The Program is administered by 360Insights (Canada), Ltd. (“360Insights”).
  2. Eligibility – Ruckus Distributors and Certified, Elite and Lifecycle Elite Reseller partners (“Partners”), as determined per Ruckus region or country, are eligible to participate and encourage the eligible persons within their organizations to participate, in the Program (as defined below) in accordance with these Terms and Conditions.
  3. The Program awards Ruckus Reward Points (“Points”) to enrolled Participants for designated activities outlined in promotional offers. Specific rules for offers will be outlined at RuckusRewards.com (“Program Website”).  Offers may vary by criteria such as country, company certification, and eligible role.
  4. The Program is open only to legal residents of their respective country who have an eligible role of Account Manager, System or Sales Engineer, Marketing Rep or Partner Administrator in Ruckus’s Partner Program, or another role deemed eligible by Ruckus. Individual Account Managers, Systems or Sales Engineers, Partner Administrators, and other qualified individuals enrolled in the Program are referred to as “Individual Participants.” Each Individual Participant must also be employed by a Partner enrolled in the Program (“Company” or “Partner”) that purchases Ruckus products and services (“Products and Services”) directly from Ruckus or from a Ruckus Authorized Distributor.
  5. Partner Administrators, as identified by Ruckus, will be the “Company Program Manager.”  The Company Program Manager must be authorized to bind his or her Company to these Terms and Conditions. The Company Program Manager may also participate as an Individual Participant.
  6. The Program is also open to the Partner Administrator’s Company – the enrolled Ruckus Partner – also referred to as the “Company Participant.”
  7. Employees of other Ruckus resellers that prohibit employee participation are not eligible to participate. Company Participant must be registered for the Program as Individual Participants from that Company in order to register and remain eligible for the Program.
  8. Each Individual Participant must be a legal resident of the country of the Company Participant throughout the term of the Program. Individual Participants must (i) be full-time employees of the Partner, and (ii) have a valid Ruckus Partner Portal account associated with the Partner’s profile.
  9. Individual offer rules, including eligible Individual Participants, buy method, product SKUs, and offer duration will be specified within the RuckusRewards.com website.
  10. Individual Participants must remain employed at the Company to retain membership in the Program.
  11. The Company’s portion of the Program is only available to the Company Program Manager.
  12. Eligibility is subject to the policies of related Individual Participants’ Company regarding the acceptance of incentive benefits and/or regarding participation in, and performance of activities under, the Program generally.
  13. By participating in the Program, Individual Participants and Company Participants warrant that (a) they are eligible to participate under their country’s Relevant Laws, including those governing prizes and awards and (b) participation in, and performance of activities under, the Program are consistent with the policies of the Company for which the Individual Participants work.
  14. Ruckus reserves the right to disqualify any Participant (Individual and/or Company) and expire all associated points if Ruckus determines that Participant’s participation in the Program, receipt of a reward, or the Program itself violates any Relevant Law.
  15. Ruckus reserves the right to disqualify any Participant (Individual and/or Company) and expire all associated points if Ruckus determines that Participant’s participation in the Program, or receipt of a reward, is in violation of these Terms and Conditions, or if the Participant is ruled to be ineligible.
  16. Likewise, Ruckus reserves the right (a) to disqualify and expire all associated points of any Participant (Individual and/or Company) that Ruckus suspects of fraud or other unlawful conduct in claiming points or (b) to disqualify and expire all associated points of any Participant who Ruckus believes has purchased products in violation of Ruckus’s Distribution Channel Policies or Ruckus’s Direct Channel Policies (whichever is relevant). At a minimum, the Participant’s account will be frozen during the review period and no activity will be allowed to transact against it.
  17. Ruckus reserves the right to discontinue the Program at any time. Should this occur, Participants will then have sixty (60) calendar days to redeem their outstanding points, after which time all remaining points will expire and their membership will cease.
  18. “Relevant Law” means, in relation to a jurisdiction, the statues, common laws, and regulations promulgated by governmental instrumentalities and that are capable of being enforced in a court of law in that jurisdiction. In the United States “Relevant Law” includes applicable Federal, and State, Regional, and Local laws. “Relevant Laws” shall be construed accordingly.
  19. “Ruckus” means the Ruckus entity with whom Partner has entered into a resale agreement (such as a Systems Integrator Agreement or Indirect Channel Partner Agreement or similar).


B. Geographic Availability

  1. Subject to these Terms and Conditions, the Program is now available to Partners located in one or more of the countries listed on the Ruckus Rewards portal.

Official Program Dates

  1. Individual Participants can start accruing Points upon acceptance of these Terms and Conditions (“Effective Date”).  The Program will expire at the end of each Ruckus fiscal year but can be discontinued or changed at any time at the sole discretion of Ruckus. 
  2. On the Effective Date, qualified Participants begin generating qualified sales and may register for the Program. Qualification dates and criteria vary by country.
  3. Any questions may be directed to the Ruckus Incentives Customer Care team by email at  [email protected]


C. Participation

  1. Participants agree to be contacted via phone, email, and standard mail at any time during this Program.
  2. .
  3. Claims and Offers – Promotion rules, including eligible Individual Participants, buy method, product SKUs, and offer duration will be specified on the Program Website.
  4. After officially registering in full for the Program, Individual Participants can submit claims by following the online claims process on the Program Website. All promotion claims must be entered online unless part of a dispute or exception process.
  5. A claim must be submitted online within sixty (60) calendar days of the close date. Claims submitted after this sixty (60) day window will be denied.
  6. Points may only be awarded for the Account Managers and System or Sales Engineers who have submitted eligible claims.
  7. All claims are subject to verification by Ruckus, whose decisions as to the validity of claims are final.
  8. In the event that Ruckus, 360Insights, or their respective subsidiaries attempts to contact a Participant to clarify information on the claim, notice will be sent to Participant by email. If the Participant to whom notice is sent fails to respond within fifteen (15) calendar days after the date of transmission, Participant’s claim is disqualified and the points associated with that claim are forfeited.
  1. In the event a claim is denied, Participants have fourteen (14) calendar days to appeal the denial. Appeals should be sent to [email protected] and the team will guide you on next steps.  When exceptions handling or dispute resolution is required, the Ruckus Rewards Customer Care team will instruct the Participant as to the necessary next steps. This may require the Participant to submit copies of the Authorized Distributor or Ruckus proof of purchase and the Company’s resale invoices. Participants should keep a copy of the submitted documents for their records. All documents submitted become the property of Ruckus and will not be returned. Ruckus, 360Insights, and their respective subsidiaries are not responsible for lost, late, incomplete, invalid, illegible, fraudulent, or misdirected submissions or claim documentation or information; for failed, partial, or garbled computer transmissions; or for technical failures of any kind, including but not limited to electronic malfunctioning of any network, hardware, software, electronic, or human error that may occur in the transmission of any information related to this Program or in the processing of claims.


D. Redemption

  1. Individual Participants must first complete the registration process in full, which includes reviewing and accepting these Terms and Conditions on the Website. Upon placing redemptions, Individual Participants in Canada and the USA must submit a valid tax identification number on the Website for tax reporting purposes. 
  2. To participate as a Company Participant, the Company Program Manager must first fully complete the registration process on the Website and accept these Terms and Conditions.
  3. Participants may redeem their points for any item (“Reward”) featured on the Website’s reward catalog at the time of redemption. Each Reward has been assigned a Point value.  The Reward price in Points is subject to change at the sole discretion of Ruckus and/or 360insights.
  4. Reward lead times vary and are noted on the Website.
  5. Reward shipments can only be made to the Partner’s country of registration.
  6. Merchandise can only be shipped to a physical address.  Merchandise cannot be delivered to P.O., A.P.O., or F.P.O. boxes.
  7. Participants acknowledge that certain rewards are not returnable and non-refundable (e.g., customized or made to order items, perishable goods such as flowers/food or personal items (e.g., jewelry or cosmetics). 360inghts will not accept any returns for apparel that has been worn. All redemptions are final and cannot be returned, exchanged, or cancelled.
  8. Once the reward has been received by the Participant, provided there is no damage or fault at the time of delivery, the Participant accepts all risks for the reward and will need to contact the manufacturer if a fault develops at a later stage as per the manufacturer’s warranty terms and conditions.


E. Travel and Experiential Rewards

  1. Please note that where you are booking travel or experiential rewards, your contract will be directly with a third-party supplier and you will be bound by their Terms and Conditions.  These Terms and Conditions will be provided in the relevant travel or experience documents sent via email or mail after redemption.  It is your sole responsibility to ensure that you have adequate insurance coverage for any travel or experiential rewards you purchase.
  2. Experiential rewards will be fulfilled based on the third-party supplier’s availability, lead-time and capability.


F. Damaged Merchandise Rewards

  1. Participants must refuse delivery of damaged or broken rewards if apparent before opening the package and 360insights must be advised by the Participant within 24 hours of the delivery date so that the 360insights can investigate and, if authorized by 360insights, arrange for replacement reward(s) to be shipped. If the package is opened and the reward is then found to be damaged or broken, 360insights must be advised by the Participant within 24 hours of the delivery date so that 360insights can investigate and, if authorized by 360insights, arrange for replacement rewards to be shipped. Any damaged or broken rewards must be returned by the Participant immediately to 360insights in the original condition. 360insights will pay for return shipment and subsequent re-shipping of the reward, subject to continued availability. 360insights will only offer a replacement for rewards that are damaged or broken when received by the Participant.  


G. Order Disputes

  1. For orders of rewards shipped by tracked delivery, the supplier will provide a proof of delivery document or other supporting information within 2 weeks upon inquiry of any order disputes.  Courier companies will only normally provide proof of delivery for a period of up to 2 to 3 months.  Individual Participants must report any order disputes as early as possible.  If any order dispute is raised after 2 months from the date of shipment, proof of delivery documents may not be available and neither the administrator nor its supplier(s) will accept any liability to the Individual Participant in respect of any such dispute.


J. Defective Merchandise

  1. For rewards that are not damaged or broken but are not in working condition or faulty, 360insights will not replace the reward, but will assist the Participant in contacting the manufacturer to facilitate after-sales


H. Reward Transitions/Substitutions/ Removals

  1. In the case of a reward not being available (whether through obsolescence, discontinuance or lack of available stock or otherwise), either 360insights or its supplier will contact the Individual Participant within 7 days of placing the order and offer a replacement reward of similar value.  If the Individual Participant does not wish to accept the replacement reward, the original value of the reward deducted from the Individual Participant’s account will be re-credited. 
  2. Ruckus and/or 360insights and its suppliers each reserve the right to remove or include any reward from the range available to Individual Participants at its discretion and Individual Participants may not rely upon the continued availability of a reward category or individual reward.
  3. 360insights will endeavor to honor any rewards that have already been ordered by a Individual Participant prior to any price alterations.  


I. Address Corrections

  1. The delivery of all rewards will be made to the address as supplied by the Individual Participant or the Company Participant at the time of order.  The delivery address for rewards should be to an address where the reward can be signed for if necessary.  If a delivery is unsuccessful for any reason, Individual Participant will be responsible for supplying alternative delivery information to the supplier.  Any costs of arranging re-shipment and handling of undelivered items will be passed on to the Individual Participant or the Company Participant.  Lead times for any re-delivery will be at the discretion of the supplier.



J. Taxes for Individual Participants

  1. All point redemptions are granted exclusively to the Individual Participant and the Individual Participant acknowledges that these points may be treated as taxable income and may be considered direct compensation for the purposes of taxation, national insurance or social security contributions (or equivalent taxes or social charges applicable under local law). The Individual Participant must pay all applicable income taxes. For income tax purposes, the appropriate form(s) will reflect the fair market value of the redemption, including any applicable value added taxes. The Individual Participant is solely responsible for any federal, state, provincial taxes, social security, national insurance contributions, social charge or other taxes that may be imposed as a result of receiving points under the Program and the Individual Participant will indemnify Ruckus for any taxes (whether direct or indirect or otherwise) that Ruckus becomes liable for as a result of the Individual Participant being provided with points and/or prizes pursuant to this Program.
  2. The Individual Participant and the Company Participant is solely responsible for its own and for ensuring each Individual Participant’s compliance with any and all taxation requirements including, without limitation, reporting of income or compensation and payment of any resultant taxes. 360insights nor Ruckus have any responsibility for any taxation or reporting to any taxation authority and 360insights or Ruckus is not responsible for obtaining or providing any tax advice to the Company Participant or any Individual Participant.
  3. Notwithstanding the above, in the USA and Canada, 360insights will distribute 1099s or T4As, as applicable, to relevant Individual Participants. 360insights may need to collect additional information from applicable Individual Participants and each Individual Participant, by participation in the Program, agrees to provide such information in a timely and accurate manner.  
  4. If an Individual Participant moves, he or she must update his/her profile in the Ruckus Rewards website accordingly.  If the Individual Participant is unable to access the site, he/she must notify the Ruckus Rewards Customer Care team of the updated address.  Ruckus and/or 360Insights are not responsible for Individual Participants who do not receive their appropriate tax forms on time due to a change of address or for any other reason.
  5. The Individual Participant acknowledges and agrees that Ruckus may be obliged under applicable local laws to report to the Individual’s local tax authorities and/or social charge or contributions agency (or analogous authority), information relating to the Individual Participant’s participation in the Program, including without limitation, the points accumulated.
  6. Liability to such taxation or social charges is the sole responsibility of the Individual Participant, and Ruckus gives no warranty and accepts no responsibility as to the taxation treatment of the Program, including without limitation, the accumulation of points.


K. Points Expiration

  1. Individual Participants must remain employed at a Ruckus authorized Partner and enrolled through the Website to retain membership in the Program.
  2. Company Program Administrators will have the ability to cancel their Company’s participation – and hence, their employees’ participation – in the Program at any time by contacting the Ruckus Rewards Customer Care at   [email protected].  All Participants will have thirty (30) calendar days to redeem their outstanding points, after which time all remaining points will expire and their membership will cease.
  3. All outstanding points will expire for Individual Participants whose account has been inactive for 12 cumulative months and their respective account may be closed by Ruckus. There will be no calendar days thereafter to redeem any previously outstanding points. “Inactive” is defined as an account that has had no earning or redemption activity. Earning and redemption activity will be tracked within the Website.
  4. Individual Participants can see activity by date within their respective accounts in the “My Account” section. Participants may or may not be notified prior to Point expiration. Expiration is at Ruckus’s discretion.


L. Miscellaneous

  1. By participating in this Program, Participants agree to release and hold harmless Ruckus, 360insights, and each of their respective subsidiaries, divisions, related companies, and their respective officers, directors, employees, and agents from and against any and all claims or causes of action arising out of participation in the Program.
  2. Any and all disputes, claims, and causes of action with Ruckus arising out of or connected with this Program, other than determination or validity of claims, shall be resolved individually, and exclusively by arbitration under the Commercial Dispute Resolution Procedures (January 1999) of the American Arbitration Association in Los Angeles, California, United States, or under the dispute resolution provision of Partner’s resale agreement, as applicable. Any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with participating in this Program, but in no event attorneys’ fees. Participants hereby waive all rights to (i) claim or be awarded any punitive, direct, indirect, incidental, and consequential damages and any other damages, other than for actual out-of-pocket expenses, and (ii) to have damages multiplied or otherwise increased.
  3. Ruckus reserves the right, at its sole discretion, to cancel or suspend the Program and the Program member site should viruses, bugs, unauthorized human intervention, or other causes beyond the control of Ruckus, in the Company’s sole opinion, corrupt the administration, security, fairness, integrity, or proper operation of the Program or the Program member site. In the event of cancellation, Ruckus may require Participants to redeem all transferred points within sixty (60) calendar days of cancellation or suspension.
  4. All issues and questions concerning the construction, validity, interpretation, and enforceability of these Terms and Conditions shall be governed by, and construed in accordance with, the laws specified as the governing laws in Partner’s resale agreement with Ruckus (i.e. Indirect Channel Partner Agreement, Systems Integrator Agreement, or similar). In the United States, the foregoing means the laws of the State of California.
  5. Ruckus reserves the right to cancel or modify this Program at its discretion. Any modification of these Terms and Conditions shall be communicated to the Participants by regular mail, email, or by posting on the Website. Please check these Terms and Conditions frequently, as Ruckus may from time to time unilaterally amend the Terms and Conditions by posting revised language on the Website. The most up-to-date version of these Terms and Conditions will always be available for review on the Website. Amendments will become effective at the time they are posted on the Website. Continued use of the Website after amendments are posted will constitute acceptance of such amendments.
  6. The submission of false, incomplete, or misleading claims in connection with the Program may constitute mail or wire fraud, which are Federal criminal offenses, and may violate regional/state laws as well.
  7. Each Individual Participant and each Company Participant, through its authorized representative, verifies to the following:

A. Either:

  1. The owner(s), principals, directors, officers and employees of Company Participant’s business (“Owners/Management”) are not government officials or employees (at any level of government);, or

  2.  If, during the term of the Program, one or more of the Owners/Management is or becomes an official, officer or representative of any government, political party or candidate for political office outside the United States and is responsible for a decision regarding obtaining or retaining business for Ruckus Products or Services by such government or governmental entity, Company Participant will notify Ruckus in writing;

B. The Owners/Management of Company Participant are not employees of Ruckus (including any of its affiliated companies);

C. Neither Company Participant, nor the Owners/Management of Company Participant, has been formally charged with, convicted of, or plead guilty to, any offense involving fraud or corruption;

D. Neither Company Participant, nor the Owners/Management of Company Participant, has been listed by any government or public agency (such as the United Nations or World Bank) as debarred, suspended, or proposed for suspension or debarment or otherwise ineligible for government procurement programs;

E. Neither Company Participant, nor the Owners/Management of Company Participant, has offered to pay, nor has Company Participant paid any political contributions to any person or entity on behalf of Ruckus.

F. They will promptly inform Ruckus if any portion of the statements in this section changes (e.g., an owner of Company Participant’s business becomes a government official).

8. Ruckus is a registered trademark of Ruckus Wireless LLC. in the United States and other countries.

9. These Terms and Conditions are prepared in the English language. Other languages are translations for convenience purpose only. If there is any conflict between the original English language and other languages, to the extent permitted by law, the English language shall prevail.



Program Sponsor

Ruckus Wireless LLC

350 West Java Drive

Sunnyvale, California, 94089

USA


Program Administrator

360Insights (Canada), Ltd

300 King St.

Whitby, ON

L1N 4Z4